Customer service for Hospitality Program
who is eligible for our program
If you have a Mild Intellectual Disability and are thinking of learning some new skills to improve chance to gain employment, this program will provide you with a well rounded experience.
what is different about THIS Customer service PROGRAM
This program is accommodated and includes hands on training in our Sandwich Shop.
Students will learn:
New Perspectives on Microsoft Office
Windows Live Mail
Basic Business Math
Customer Service in the Information Age
Dealing with clients in the Hospitality Environment
Understanding Guest Service Principles
Basics of Guest Service
Meeting Guest Expectations
Difference in Customer Service Requirements (between service industry and hospitality)
Types of Customers and Handling Stress
Solving Problems for Guest Service
Technology to Enhance Customer Service
Effective Customer Service for Restaurant
Customer Service on the Web
Successful candidates of the program will have the opportunity to be employed in a variety of hospitality environments both in front end and back end of hotels, tourism centres, tourism transportation services and restaurant/ food service industry to name a few, including our own Sandwich N Such.
Accommodations provided ()but are not limited to: