Customer service for Hospitality diploma Program
who is eligible for our program
If you have a Mild Intellectual Disability and are thinking of Post-Secondary education but require accommodations, this program is for you.
what is different about our regular Customer service diploma
This program is identical in curriculum as our regular program but program length has been extended in order to offer the accommodations.
New Perspectives on Microsoft Office 2010
Windows Live Mail
Customer Service in the Information Age
Dealing with clients in the Hospitality Environment
Understanding Guest Service Principles
Basics of Guest Service
Meeting Guest Expectations
Difference in Customer Service Requirements (between service industry and hospitality)
Types of Customers and Handling Stress
Solving Problems for Guest Service
Technology to Enhance Customer Service
Effective Customer Service for Restaurant
Customer Service on the Web
Graduates of the program will have the opportunity to be employed in a variety of hospitality environments both in front end and back end of hotels, tourism centres, tourism transportation services and restaurant/ food service industry to name a few.
Accommodations provided ()but are not limited to: