Customer Service workshop for youths and adults on the spectrum

The goal of the 8 week Customer Service is to provide students with the necessary professional, interpersonal and technical skills to achieve success in an entry level customer service position.

• Entry based on:
• Numeracy and Reading Skills (gr. 9)
• Successful Interview

Topics :

New Perspectives on Microsoft Office 2010
Windows 7
Microsoft Word
Microsoft Excel
Internet Explorer
Windows Live Mail
Keyboarding

Workplace Numeracy
Basic Business Math

Customer Service in the Information Age
Dealing with clients
Solving Problems
Technology to Enhance Customer Service
Telephone Skills
Effective Customer Service Emails
Customer Service on the Web