ENGLISH as a SECOND LANGUAGE  (ESL) for the TOURISM AND HOSPITALITY INDUSTRIES

The nature of today’s workplace involves many different work styles, value systems, cultures and languages operating together.  To achieve successful communication and maximize the skills of your personnel, we believe that it is crucial to address these issues.

 

 New Opportunities Learning Centre (NOLC) offers a wide range of on-site and in-house ESL and Skills Development programs tailored to suit the needs of our clients.  Our teachers are highly qualified and experienced in providing students with a comfortable and effective learning environment. 

 

Esl Courses

• ESL For Hotel/Tourism (Basic to Advanced)

  • Customer service, Problem Solving, Information Giving, Dealing with Complaints

  • Housekeeping/Maintenance

  • Food Services

  • Restaurant hosting/Table service/Bartending

  • Tourist Information Giving/Vocabulary

•  General ESL

•  Speaking and Pronunciation/Accent Reduction

• "Long Lost Grammar" Review

 

• Vocabulary for Special Purposes

  • Tourism

  • Housekeeping/Maintenance

  • Food Service

  • Customer Service

• Workplace Health and Safety - Accident Reduction

• WHMIS and WHMIS for limited-English speakers

• English for Instruction Manuals/Comprehension

• Cultural Diversity in the Workplace/Cross Cultural Communication

• "Be Understood" Accent Reduction/Pronunciation

• Problem Solving - S.A.R. (Situation/Assessment/Response)

• Time Management

• Stress Management

• Computer Skills Upgrading (Keyboarding, MS Office 2003, Internet/e-mails skills, QuickBooks®)